Why not register for an account? You are able to view current and previous orders, save items in a Wish List (not visible to us!) and you will be able to accrue Loyalty Points worth a very generous 10p per point, which can be redeemed on-line or in store once you have at least 100 points. Please see our full terms and conditions below.
Loyalty Points - Terms & Conditions
These terms and conditions govern the collection and use of loyalty points and set out the terms of contract between Rachel’s Toy Shop Ltd (“us” or “we”) and you the customer relating to the Loyalty Points Program.
1. You will be automatically enrolled to earn Loyalty Points when you register for an account with us, or by asking to join the VIP Club in store. By registering for an account or joining in store, you accept these terms and conditions. We may refuse an application to join the Loyalty Program for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity including shoplifting or any verbal or physical abuse to our staff.
2. You must be 16 years of age or over and resident in the UK to join the Loyalty Program.
3. You do not need to present a loyalty card in store to benefit from points, but you must ask for the points to be added at the till at the time of the transaction. Unfortunately points cannot be added at a later date.
4. You will be awarded 1 point per £1 spent (excluding delivery). You may also qualify for additional points through participating in bonus events. Each point is worth 10p, to be redeemed against future purchases online or instore. Points do not have any actual cash value and will not be exchanged for cash.
5. Loyalty Points are personal to you and cannot be transferred to anybody else. Loyalty Points may only be redeemed and earned in accordance with these terms.
6. If you materially breach these terms, and where such breach can be remedied, if you do not remedy the breach within 30 days of a written notice of the breach from us or if we reasonably believe that you have breached these terms and/or abused the Loyalty Program, your account may be terminated, any points earned but not redeemed may be cancelled and your Loyalty account closed without prior notice. Rachel’s Toy Shop Limited reserves the right to take any action deemed necessary where a Loyalty Cardholder is found to have abused the Loyalty Program.
7. In addition to the above, Rachel’s Toy Shop reserves the right to (i) decide to terminate the Loyalty Program; (ii) to alter or amend the terms and conditions of operation of the Loyalty Program by publishing notices on our website www.rachelstoyshop.co.uk or in store.
9. We will retain your personal information for as long as you are signed up for an account on www.rachelstoyshop.co.uk. You may cancel your account details at any time by contacting us at firstname.lastname@example.org.